Shipping
We ship Worldwide.
We ship Worldwide from Belgrade, Serbia.
If you cannot find your country at the checkout please contact us.
Standard Shipping 8 EUR
Estimated delivery times
Europe - 7-15 business days
UK - 7-20 days
USA, Mexico, Canada - 7-20 days
New Zealand, Australia - 12-20 days
Please note this is the estimated delivery times and we are not responsible for any delays.
Lost packages
All Standard Shipping orders are shipped with Post of Serbia and we are not responsible for any lost or damaged packages.
Post of Serbia and the destination country/region’s carrier are responsible for the delivery. If your package was lost or haven’t arrived after 30 business days please contact your local post office, show them your tracking number, they should help you to locate it. You can also contact us so we can help you to locate it from our side.
If your order was not delivered and was sent back to us we will give you a full refund except the shipping costs. We can also resend it to you for the additional fee. Please send us an email with your order details to info@mitsukai.eu
Express Shipping
Express Shipping price is 30€ and is shipped with EMS courier.
For more information please visit:
Estimated shipping times for most destinations 5-15 business days
Please note we are not responsible for any delays, lost or damaged packages. You should contact EMS for any inquiries regarding your shipment.
Taxes and Duties
MITSUKAI does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance.