We ship Worldwide.

We ship Worldwide from Belgrade, Serbia. 
If you cannot find your country at the checkout please contact us.

Standard Shipping

 Zone 1 - 10€

Zone 2 - 12€

Estimated delivery times

Europe - 10-15 business days

UK - 10-20 days

USA, Mexico, Canada - 15-25 days

New Zeland, Australia - 15-30 days

Please note this is the estimated delivery times and we are not responsible for any delays.

Lost packages

All Standard Shipping orders are shipped with Post of Serbia and we are not responsible for any lost or damaged packages.

Post of Serbia and the destination country/region’s carrier are responsible for the delivery. If your package was lost or haven’t arrived after 30 business days please contact your local post office, show them your tracking number, they should help you to locate it. You can also contact us so we can help you to locate it from our side.


If your order was not delivered and was sent back to us we will give you a full refund except the shipping costs. We can also resend it to you for the additional fee (€15). Please send us an email with your order details to


Express Shipping

Express Shipping price is 30 and is shipped with EMS courier.

For more information please visit:

Estimated shipping times for most destinations 5-15 business days


Please note we are not responsible for any delays, lost or damaged packages. You should contact EMS for any inquiries regarding your shipment.


Taxes and Duties

MITSUKAI does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance. 

Zone 1:
Azerbaijan, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Georgia, Gibraltar, Greece, Greenland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, United Kingdom, Vatican City, Belgium, Denmark, Finland, France, Germany, Guernsey, Hungary, Iceland, Lithuania, Norway, Poland, Sweden, Ukraine, Portugal, Australia, Canada, China, Egypt, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mexico, Mongolia, Morocco, Nepal, New Zealand, Oman, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Tunisia, United Arab Emirates, United States, Uzbekistan, Vietnam
Zone 2:
Algeria, Angola, Benin, Botswana, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe, Fiji, Norfolk Island, Timor-Leste, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Pakistan, Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, St. Vincent & Grenadines, Uruguay, Venezuela, British Virgin Islands, Myanmar (Burma), Tajikistan.

We process and dispatch all orders within 1-2 business days of receipt (this does not include weekends or public holidays).